Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team, It works but has to be in direct light if u have an overhang it dont charge U will need a light mounted above it to charge but looks nice. We get plenty of sun so this is perfect for my Wyze Cam outdoor.". All rights reserved. *SHIPS WITHIN 1 - 2 WORKING DAYS SUPER BRIGHT LIGHT - Over 2000 lumens of light will enhance your camera's vision in low-light conditions and allow. Their website has errors that advertise wrong prices, too. Best regards, Your Wasserstein Customer Success Team, This product was easy to install and works great By using this site, you agree to its use of cookies. If there are any product issues such as defective, damaged or missing components, you need to input it into the CS Case Log. May be returningwe've had it a week or so, battery life keeps going down. Once you make the purchase, they email you to let you know that the product is not in stock. Customer Service Process Relevant People for Each Department Product Listings Derek Share Calvin Pangabdi Amazon Listings Team Tabish Syed Logistics Team Alan Tse Graciela Chang Stella Wang. Wasserstein is a brand of Dropcases LLC. Not a good product AND horrible customer service from Wasserstein Home. I bought 3 of these and they all do the same thing. Mark cases as pending if you require more information from Product Managers, Warehouse/Logistics Team, or other relevant teams. They refunded the entire purchase. Post the cancellation request with the Sales channel and order number in the Amazon Order Cancellation group. The one that bothers all users of battery operated devices is that at one point the battery is eventually going to wear off and is in need of replacement or recharging. https://docs.google.com/spreadsheets/d/1r_FLKClLcoGgy3O4OcnaWoWuYDMOKlUAUmKpdVidE7A/edit#gid=48855732&fvid=163902729. In the ring app, it will not show up as connected until the solar panels have had time (quite a lot of time) to charge. Buyer beware. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team. WIDER VIEWING ANGLE - This doorbell wedge mount lets you see more of your front porch with your Blink Video Doorbel *SHIPS WITHIN 1 - 2 WORKING DAYS Helpful? If the order was shipped from our warehouse, ask the customer to ship it back to our warehouse. I feel I was taken. I tried to buy a product on their site and the price increased when it was in my cart. Only close and mark cases as solved if the customer's original problem was resolved. Since I had already placed the order, I did as requested and sent the order number and explained I had followed their earlier instructions. If none of these helped, please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue.Best regards,Your Wasserstein Customer Success Team, Cannot be certain if works. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. We now support smart-home products from Nest, Ring, Arlo, Alexa, Google Home, and many more. We . The rubber ribs (see photos) seal out any water of other elements from the rear of the doorbell. Just attach the doorbell to the mounting bracket and connect it to the solar charger, and you are ready to go. Ring launched the app-based video doorbell revolution. ONE GUTTER MOUNT THAT FITS ALL - The Wasserstein Gutter Mount works seamlessly with our solar panel compatible wit *SHIPS WITHIN 1 - 2 WORKING DAYS Wasserstein Team, Yes it will work the longest it is a hard wire or batt powered, No, this is only compatible with Ring Video Doorbell 1. They accepted my order in early November. When the smart-home revolution began, we were thrilled about its potential impact on our daily lives. !Terrible product and horrible customer service!!! At this time it appears they were in it for a money grab or they are incompetent. Report Review. You can set it today and tomorrow it's back to default. Next step will be to discuss this with their big name partners to let them know that they are dragging their names through the mud as well. In-store pricing may vary. I ordered on Target. Disappointed that a known company, with a director who PROMISED monthly updates and that this product would come to market, would take people's money and deliver nothing. The ever popular Ring Video Doorbell is no exception (unless it is wired) is no exception to this. I bought 2 cameras with solar panels, they arrived but were defective. The Arlo panel comes with an original Arlo wall mounts - which are great quality and require you to drill 3 holes. Wasserstein - we make your smart home even smarter. We use dedicated people and clever technology to safeguard our platform. Excellent product and sync works great. On the 6th business day, I had not received the package nor any information on shipping. Products used:I purchased a bug zapper that charges by USB plugin. They send out wrong items and claim they sent the correct one. Please know that our solar charger, if placed in maximum sunlight exposure, can significantly prolong the battery life of your Ring doorbell and eliminate doorbell downtime due to charging. This solar charger features a weather-resistant design and ensures durability under different weather conditions. Worth a try but glad it didnt cost much. I won't be back to Wasserstein. Once I . Then, send a shipping error email to OAS. package cost less to ship then a 6 lbs. They have no live support, so I reached out to email support with screenshots to show what had happened. Wasserstein - Mountable Solar Kit for Ring Video Doorbell 1 (2nd Generation 2020) - Black, Wasserstein - Mountable Solar Kit for Ring Video Doorbell 1 (2nd Generation 2020) - White, Corporate Responsibility & Sustainability, CA Do Not Sell/Share My Personal Information, Limit Use of My Sensitive Personal Information. The product arrived today (overnight shipping), 3/25/19. Love this product really bright spotlight with USB port for Arlo pro 3 charger. Mark the ticket as closed. I bought their Solar Panel for two of my Ring Stick-up Cam, it arrived in 4 days. Add the request in the CS case approval sheet and under proposed resolution add confirming with the cancellation request with the team. If it take longer than x days/months, a proper escalation process is in place to make sure the ticket is being handled properly. Tried returning two but it became such a hassle that I ended up ordering the new remote ones. Is wasserstein home a scam or a legit company? Description Protect your home from potentially pricey water damage with our smart water sensor designed to detect the first sign of moisture. Didnt work like it said itbwas supposed to so had to return it. Reviewers complaining about Wasserstein Home most frequently mention customer service problems. *SHIPS WITHIN 1 - 2 WORKING DAYS What does it say about their character? Wasserstein Solar charging bracket for Ring Doorbell 2nd edition. RING STICK UP CAM BATTERY - 2-w PACKAGE INCLUDES:TWO (2) Ring Spotlight Cam Battery inWhite&Two (2) Wasserstein Ring Solar Panel inWhite The biggest is their flood light with remote for Google Nest Outdoor Camera. Have a great day, Hard to hook up, Does not charge the doorbell! I contacted PayPal and want my money back, Products used:None. Then mount the Ring Video Doorbell again and see if that will work. Tickets should only be left open if you have not responded to the customer yet. I should have recognized their bait and switch pricing earlier. Raymond and Grace update Approved Resolution column to Shipment cancelled, German - Verify Approved Resolution column value is Shipment cancelled in, Cancel order in Amazon Seller Central. Get the latest business insights from Dun & Bradstreet. (according to the UPS label) but the return label they emailed me was for 3 lbs. The section of the doorframe where it's installed is narrower than the unit but I was able to install it firmly with 2 of the 4 screws. Mizzpunkin80 | Verified Purchase. Were here to assist you with your concern. Backed their kickstarter for aquapal which included a guarantee this would be delivered. Still, they stuck by the second email and wouldn't price adjust (a significant increase) I asked them to cancel the order, but they refused and shipped it anyway. I am sure if your doorbell faces south and gets direct sunlight for much of the day, this will help extend the battery life of your Ring! Even sent me an order confirmation email. Just use caution when buying their branded products. Inform the customer of the replacement tracking number once available. Best regards, Your Wasserstein Customer Success Team. Wasserstein 3-in-1 Wired Smart Flood Light, Charger and Mount for Arlo Ultra/Ultra2, Arlo Pro 3/4, 1500 lumens - with Motion Sensor and Timer Control (Arlo Camera NOT Included) 4.5. We had 2 take it down a charge it already. There are enough of us disgruntled investors that our legal fees per person will be minimal should we need to litigate. When I mount the charger on the southern exposure of my house it does a fantastic job of charging. They then sent a second email saying "I was advised that we can no longer do price adjustments since the promotion has already ended. The Wasserstein Reseller Program may be just for you! Products used:Wasserstein Solar Panel with 13ft/4m Outdoor Magnetic Charging Cable Compatible with Arlo Ultra/Ultra 2, Arlo Pro 3/Pro 4 and Arlo Floodlight Security Cameras (3-Pack), Tip for consumers:good reviews help others to purchase the product. Make sure that your solar charger is pointed toward the sun and not obstructed by other obstacles. (2 answers). Call Helpline. They let you keep an eye on your property, deter potential intruders, and provide evidence in the event of a break-in or other security breach. Please get in touch with us via email at contact@wasserstein-home.com and we will resolve the issue. You can set it today and tomorrow its back to default. Their floodlight comes with a remote that is suppose to allow you to control it. Issues of my camera. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Hi,Were sorry to hear about your experience with the product and we apologize for the inconvenience this has caused you. 1.5 years later still no sign of production and infrequent updates. Odered a black solar charger surround for my doorbell. Wasserstein makes matching solar panels and adjustable wall mounts. 2023 Trustpilot, Inc. All rights reserved. Crooks! Our location gets about 2 hours of direct sun, but if you have any kind of eves or porch or any covering this will not charge the Ring as it seems it needs to bake in the sun all day to work.
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