Administration and management of systems that provide access to local and remote information in support of teaching, learning, and research. If you are a prospective student, parent, alumni, vendor, etc. Your FSUID is your username for signing in and accessing many Florida State University systems and resources. PDF The Higher Education IT Service Catalog - EDUCAUSE Library The intent is to foster understanding of the catalog contents by presenting them in a way that makes sense in the higher education environment . A photo scanner is available. Digitize, modernize, and speed up the delivery of government services. Service Offering 2: AdministrativeTool Service Catalog - Information Technology - University of Florida Consists of infrastructure services that are provided by UIT for the University of Houston and its off-campus locations. Any device a user wants to connect to the wired or wireless network infrastructure must meet the requirements of UH MAPP 10.03.04 before a network connection is activated. Services generally have ageneric name that identifies the capabilitythey provide. Administration and management of financial services, procurement, travel, budget, vendor relations, and equipment purchasing systems. Need assistance? Includes application-based, online, and device-specific polling or survey systems. Reimagine every process as a digital workflow. Service Catalog. Transform manual tasks and mundane work into digital workflows. This service includes: Mobile computing services consist of laptop computers and tablet devices with affiliated power adaptors, mice (for laptops) and other peripherals. For more information, see "Research Computing and Data Capabilities Model.". Set a new standard for manufacturing with truly connected operations. The desk is located on the third floor of the Albert & Mamie George Building in Room 304. Support for auxiliary or ancillary campus systems, activities, and operation. Johns Hopkins University - Krieger Information Technology. The maintenance window for all room equipment is scheduled when there are no events, so that it does not create a disruption to service. The activities CITperforms for itinclude provisioning, installing, configuring, and maintaining network servers. Service Catalog - ServiceNow Connect existing security tools with a security orchestration, automation, and response engine to quickly resolve incidents. Maintenance windows are set by UIT and Windstream Communications. Support for all types of end-point devices, including laptops, desktops, mobile devices, and related peripherals that are not in the printing service. In addition, monitoring and reporting agreed-upon service metrics provides a basis for discussion between service provider and customer and enhances mutual satisfaction in the delivered services. The device may also be configured to do required updating over an off-campus Internet connection. Automate end-to-end process flows, integrations, and back-end systems. Web based Exchange services are also provided through the Outlook Web App (OWA) and the Office 365 Outlook App. The maintenance window for patching and updating of the event computing resources takes place during the maintenance window for Mobile Computing. Support of the data life cycle, including data creation; discovery and collection; analysis and visualization; storage, backup, and transfer; and research data policy compliance. This product was formerly known as IT Business Management (ITBM). This includes services that are still in development, in pilot, being phased out, retired, or internal-only services that aren't directly ordered or usedby customers. One sign in. %PDF-1.6 % Popular Microsoft Office 365 tools offered to OHIO students, faculty, and staff Expand Phones. Deliver legal services for your enterprise at the speed of the business. Emails received outside operational hours will be returned / addressed within the first hour of the next working day. Assessment Systems and Learning Analytics. IT provides protection against intrusions and infection of the operating system and applications on campus staff computers, come and go faculty computers, computers in the computer labs, mobile computers and computers in the classrooms. Telephony, including voice/VoIP, teleconferencing, and web conferencing hosted either in cloud or on-premises. Services that support access and use of community members' devices and related peripherals. Instructional computer labs are available for scheduled classes and can be scheduled for special use by faculty. UIT provides both wired and wireless network connectivity service for faculty, staff and students, as well as for guests to the campus. IT provides an IT Service Desk, which is the point of contact for students, faculty and staff who use UH at Sugar Land technology resources. They're in the portfolio becausethey're still subject to service management practices, but are not in the catalog, because they're notvisible to customers. This service consists of the specification, purchase, installation, maintenance and repair of AV equipment. The fully interactive videoconferencing systems have an instructor workstation, connections for a personal laptop, room microphones and display content on 70 monitors or large projection screens. Offerings that relate to the management of academic course materials (e.g., videos, documents, spreadsheets) and that facilitate teaching and learning using online portals. Work tickets and service requests can also be sent by email to SLTicket@uh.edu. IT provides videoconferencing services for academic classes and meetings between remote sites. These services are organized into both curated collections and an A - Z list. Since the service is operational during all hours every day, they are scheduled to occur during periods with the least users. This service includes: IT provides computing and audiovisual support service for events at the Sugar Land instructional site. If you are a current faculty, staff, or student with the University of Oregon and have a technology related question or need technical support, use this service to submit a general help ticket. Basic information about service availability, maintenance windows, levels of support available, what users can expect from this service, etc. Includes learning management systems and other learning platforms, as well as services that provide on-demand, usually modular skills-based learning to employees and/or students. Assessing or enabling accessibility of academic software, enterprise applications, or electronic/digital resources. Embrace hyperautomation to modernize and innovate across the enterprise. Control CapEx and OpEx, minimize risk, and automate the full asset lifecycle. Modernize learning to create amazing experiences for all. Operational hours may be modified when classes are not in session and any modified schedule will be posted at the IT Service Desk in AMG 304. Broadcasting, live streaming, video recording and media production. One of the reasons why customers use outside services rather than doing something themselves is so they don't have to worry about this level of detail. UIT provides Skype for Business Unified Communications (UC) services for campus staff and UH college faculty and staff. %%EOF This means avoidinglisting out separate partsof the service, such astechnologies, products, vendors, contacts, agreements, infrastructure components, support teams, support tasks, and similar aspects. The tablet device is the responsibility of the individual to whom it is assigned. Maintenance for the operating system, application and the Faronics Antivirus and DeepFreeze is done during the maintenance window for Desktop Computing, Computer Labs and Mobile Computing. The presentation system in each room consists of: The presentation system in the BH 180 Auditorium consists of: The presentation system in the general classrooms consists of: Instructional Computer Labs are in Room 302 and Room 306 in the Albert & Mamie George Building. None, unless negotiated costs are specified in an SLA for specifications design, cost development, project management or procurement services provided for a UH college, division or department. ResSched data backup is done during the maintenance window for the Data Backup service. Proactively monitor the health of your networks and services to prevent downtime. Boost customer satisfaction with efficient field service management. Acquisition and installation services for UH college, division or department specific software can also be provided upon execution of a Service Level Agreement (SLA) with IT. Let employees and customers request catalog items such as service and product offerings on their own. Services live in a single category; however, some services might be cross-referenced in other categories via the related services attribute. Keep your hybrid workforce engaged and productive. Example 1: Use cases or customer groups Includes learning management systems, instructional technology and design, assessment and learning analytics, lecture capture, and polling and surveys. All rights reserved. Reimagine always-on technology services. Service Offering 2: ServiceTool (Brand name of second tool) Might also include payroll and benefits administration systems. Categories (18) Accounts, Passwords, and IDs. This service consists of the installation, configuration and maintenance of the Exchange servers and the Microsoft Outlook client. The constituents for whom the service is available (e.g., students, faculty, staff). Each service in the catalog has a service record containingits service attributes. Create a strong safety culture by supporting employee health. Drive efficiencies and create effortless experiences for your customers. (See Resource Scheduling service.). The collaborative tools offered by the University that connect files, devices and teams; including telecommunications, email, video conferencing and file . Contact Sales. This includes computers, printers, peripherals, software, unified communication services (Lync or Skype for Business), local POTS service (Plain Old Telephone Service), wireless Hotspots, LCD/LED projectors & monitors, AV control systems and videoconferencing equipment. Automate and streamline work across the enterprise. The process is described in Section 5.3.3 of UH at Sugar Land's IT Resource Management Plan in Security Patching and Virus and Malware Protection. Level 2 - An intermediate response level after Level 1, when service interruptions occur and are not resolved by Level 1 staff. Groups includes Administration, Campus Academic Services, Communications, Development & Community Outreach, Facilities Operations, Information Technology and Safety & Security. (SurveyMonkey Apply), Virtual Private Network This protection is provided through: Faronics Antivirus monitors and scans computer activity, as well as downloaded files, and deletes or quarantines any virus or malicious file identified by the virus definition database. Bring front, middle, and back offices together to proactively address issues and automate common requests. Service Provide a single place where employees can quickly get all the services they need. The ecology and behavior of the Lewis's . vw{)JJM_}5T`Mw?|akR9`?z IT provides file share and storage services for campus staff. We believe in the power of technology to reduce complexity and make the world a better place for all of us. While similar to adults, juveniles lack a red face as well as gray collar and chest. Service Catalog - Ohio University Improve resilience and uptime with a single system of action. Support for assessing learning outcomes and learning analytics. Choose from 500+ certified, ready-to-use apps and integrations available now in the ServiceNow Store. Gain new ServiceNow skills and fresh insights into the power of digital transformation. Deliver great experiences and enhance productivity with powerful digital workflows across all areas of your business. The gateway to the catalog is thetechnology.berkeley.eduhome page and currently includes services offered by the Office of the CIO (OCIO), Information Services and Technology (IST), Educational Technology Services (ETS), Research IT (RIT), Student Affairs IT (SAIT), and IT Client Services IT (ITCS). IT Service Catalog | Information Technology It will further aid in defining service-level agreements that address availability, reliability, and recoverability in a business continuity model. Depending on the maturity of the institution's service catalog and service management program, some attributes might be required and others just suggestions. Learn what were planning for next year's event as we plan it. Services and their offerings are often subjective or abstract becausethey're based on what customers need from IT, and so are represented or packaged up in a way that delivers a complete capability to the customer. Emails received outside operational hours will be returned/addressed within the first hour of the next available listed day/hour. The maintenance window for the data backup service is set by UH UIT. Create effortless experiences that bring customers back again and again. There is limited support for events that utilize the WCJC room technology resources, as well as limited ability to provide computing and audiovisual support for events held outdoors. Laptops for special events are secured in carrying cases, which are tagged and labeled. All updates to the file server are automated and scheduled to occur after operational hours so that they do not create a disruption to service. Services that facilitate institutional communication and collaboration needs. To put into context, the service catalog is the customer-facing portion of thelarger service portfolio. Group within IT that is responsible for all network centric technology services. Some aspects you might want to consider when building your service catalog include the following: Listed below are suggested service categories that we believe cover the strategic areas for most institutions.
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