just put ^OR between your query strings. I'm not sure exaclty why but generally if you need to know the ServiceNow Developer Blog recently try to fix some broken reference, but I don't know other Alter and reuse these scripts found in this post for your ServiceNow implementation. addQuery(String fieldName, String operator, Object value), addCondition(String fieldName, [optional String oper,] Object value). from and write to database tables. . and is opposite of orderByDesc. in a script action (parm2 = sys_id of an inc and parm1 = display value of an assignment group), I have: var outage = new GlideRecord(incident); Here is a table of dot-walking best practices: For the following field types, value and display value are different. #Encoded Query. Field value must be equal to the value supplied. Ill see if I can get something out next week. from and write to database tables, GlideElement is a class of object that represents a Make note of how many records are in the list and the asset tags for a couple of the old hardware assets. , Important Use .getDisplayValue() whenever showing a value in the UI, just in case a translation exists for that field value! It worked for me . Came up on sndevs slack. // when false, runs almost immediately. Ive found a nice script include and a way to set the work notes alltogether even if setWorkflow(false) is applied. made. Incident, Retrieves the display value for the current record, Retrieves the GlideElement for a specified field, Retrieves the class name for the current record, Retrieves the table name associated with this GlideRecord, Retrieves the underlying value of a field. I generally ignore any other method that modifies the query. You did such an amazing job. Use the filter builder to build complex queries. Retrieves the current operation being performed, such as insert, update, With GlideRecord queries, you can find any set of records you need in ServiceNow. Get Mark Richardss Software Architecture Patterns ebook to better understand how to design componentsand how they should interact. The setLimit statement helps performance, because only one record is returned with the query. Dont use this on the client as it will cause performance issues. Creates a new record and sets the default values for the fields. inc.addQuery(priority, 1).addOrCondition(priority, 2); The GlideRecord API is used for database operations. This works on client and server Id prefer using an encoded query if possible. The only other way I can think of doing it is to create two separate queries and then combine the results (not very pretty but easy enough I suppose). This is good if you just want to find one record, however the query would have returned seven items, which isn't completely efficent. How To Set A Default Field Value in ServiceNow? Hopefully some of the content here helps you to get going a little bit faster. A GlideRecord is a class of object that represents a table & offers a. scriptable API to access records on that table. GlideRecord is comprised of GlideElements as well. // Get incidents where active = true and created after 2010-01-19 04:05:00, // Get all incidents where unassigned OR assigned to me, // insert without data in mandatory field, // Data Policy Exception: Short description is mandatory. This is something that will end up saving you a lot of time and can make your GlideRecord queries a lot cleaner and shorter. It has consequences and isn't This will return one record, because a if statement is used to cycle through the query results. permit reading records in this table. AND Category = Software). Terms of service Privacy policy Editorial independence. So run the query to make sure you have at least one record returned. inc.query(); // Only returns 1 record This file contains bidirectional Unicode text that may be interpreted or compiled differently than what appears below. This is shortcut to delete a lot of records, however it's not GlideAggregate is gr1.query(); scriptable API to access records on that table, GlideRecord is comprised of GlideElements as well What is a GlideRecord Working with GlideRecord Queries Step 1: Create a GlideRecord Object for the Table of Interest Step 2: Build the Query Condition(s) . Clone with Git or checkout with SVN using the repositorys web address. Use the API to instantiate a GlideRecord object and add query parameters, filters, limits, and ordering. You signed in with another tab or window. Your code can then continue on, but side-effects like BRs and Hey Peter, this question is probably better suited for ServiceNow support or the ServiceNow community. user_name); } } 'Get' Query Shortcut (used to get a single GlideRecord) Can also be used in Client scripts and UI policies IF YOU ARE GETTING A RECORD BY SYS_ID. gr.addQuery ('model_id', '15e8f8d537a01000deeabfc8bcbe5d46'); . Im a newbie to SN and I must admit Ive found the learning curve a bit steep for customising SN, having come from other SaaS systems as Salesforce & Rightnow. Its much faster and you dont have to remember or really write any complex syntax or code. while(gr1.next()) { Updates each GlideRecord in the list with any changes that have been Returns the dictionary attributes for fieldName. We've packed over a decade of ServiceNow Development advice, into a single e-book. Well done. }. I know that the SNC documentation team is really focusing right now on scripting documentation so what you see on the wiki should be getting better by the day. See the GlideRecordarticle for details on building and running queries. You now have the encoded query in your computers clipboard. According to sources there this does; puts the update into a batch, which means it might not happen right You can also use Copy Query to help figure out your encoded query content which is helpful. I definitely do not want to trigger other business rules after this update, so im not sure whats happening here. inc.addEncodedQuery(priority=1^ORpriority=2^caller_id=5137153cc611227c000bbd1bd8cd2005^category=inquiry); temporarily. On the other hand side best practice is using GlideAjax for Client -> Server -> Client calls. Add a comment describing the filter you applied as a translation for your encoded query. Tutorial on using encoded queries to simplify complex GlideRecord queries. Deletes multiple records that satisfy the query condition. outage.setWorkflow(false); addEncodedQuery is just a little faster and acts as shorthand when you have either a really long query to build out or something that is more complex. http://www.snc-blog.com/2012/10/22/temporarily-circumventing-business-rules-to-update-work-notes/, Hopefully this is helping you out? Retrieve the specified platform function in addition of the field values, Gets the attributes on the field in question from the dictionary. meant for casual use. To try this out, youll want to run a background scrip to return a record. Build the filter pictured and copy the encoded query. Encoded queries also remove the need to know underlying values for choice lists or methods to convert date values. Instantly share code, notes, and snippets. Append a two-or-three parameter OR condition to an existing GlideQueryCondition. I find the encodedquery to be extremely helpful especially when my query includes things like created this week or created before a specific date. Im also interested in doing nested AND conditions. ServiceNows addEncodedQuery() allows a ServiceNow Admin to use the condition builder, to build out several conditions on a table and then use those conditions in a script. like so; This is available on both server, and client, and only in the full gui, gr.addQuery('state', 'IN', '1,2'); 'sys_updated_onRELATIVELT@dayofweek@ago@30^state=2', Determines whether the table exists or not, Retrieves the current operation being performed, such as insert, update, or delete, Sets a flag to indicate if the next database action (insert, update, delete) is to be aborted, Flag to run or not run other business rules, Determines if the Access Control Rules which include the user's roles permit inserting new records in this table, Determines if the Access Control Rules which include the user's roles permit deleting records in this table, Determines if the Access Control Rules which include the user's roles permit reading records in this table, Determines if the Access Control Rules which include the user's roles permit editing records in this table, Adds a filter to return records based on a relationship in a related table, Sets a range of rows to be returned by subsequent queries. Moves to the next record in the GlideRecord object. The example shown on the right will get all records where the short_description field starts with the text 'Error'. Raw GlideRecordOr.js var myLog = ""; var gr = new GlideRecord ("sys_user"); //New object to build OR query var q1 = gr.addQuery ("title", "CONTAINS", "VP"); q1.addOrCondition ("title", "CONTAINS", "Vice"); q1.addOrCondition ("title", "CONTAINS", "Chief"); //"switch back" to the GR object gr.query (); while (gr.next ()) { myLog += gr.title + ", "; } Field must start with the value supplied. Challenge: Here is an example script for a Business Rule with the more complex encoded query. 1 I m trying to implement a script that queries a table and checks for certain criteria. Avoid Complex GlideRecord Queries. 1) How To Build An Encoded Query 2) Now that you have your encoded query, we can use it in a GlideRecord Query What is addEncodedQuery () This is something that will end up saving you a lot of time and can make your GlideRecord queries a lot cleaner and shorter. }, //I want to add to the above query that incident state = 6. You can also view the icons within. A read replica is a 100% copy of an instance's database (DB) that can be I want to build a a Before Display Query and wanted: It would be nice if their wiki included a clearer explanation on how Client Scripts, UI Policies, UI Actions, Business Rules & Access Control all fits together. Take OReilly with you and learn anywhere, anytime on your phone and tablet. It is undocumented. console (Browser) Powerful utility available in both client and server. log('Category is ' + gr. Returns GlideQueryCondition. .get('number','INC12345'); // boolean and moves object onto the record if boolean is true, //Creates a new GlideRecord record, sets the. Reason is saved to the audit record. You must use field names (which are always lower case) and field values. Gets the primary key of the record, which is usually the sys_id unless How can I reference the manager id to return the Manager name as the Approver? Source. parameters you pass in this method. var newArray2 = new Array(); Did you do the hands-on exercise in this blog? // default values for the fields, and assigns a unique ID to the record. gc. }. Save the GlideRecord changes to the database. Idoubt if theres a single concept in Service-now that is more valuable to understand than how to use GlideRecord methods to query, insert, update, and delete records in your system. OReilly members experience books, live events, courses curated by job role, and more from OReilly and nearly 200 top publishers. Also this only works on server side. server side version. The get method is a great way to return a single record when you know the sys_id of that record. All Rights Reserved. In this post, you create a Business Rules that uses an encoded query for a date search. If you havent used a background script yet, check out our post here. 2023, OReilly Media, Inc. All trademarks and registered trademarks appearing on oreilly.com are the property of their respective owners. Returns the display value for the current record. gr.setUseEngines(false); //Do not evaluate data policies. Once youre on the list view, you can then start building our your conditions with the condition builder. Determines whether the current database action is to be aborted. Filter on In use hardware that was purchased more than six years ago. if you find a record, find all the records, find a lack of records, then If you can build a query using the condition builder in the list view, then you can return those records with a script. I think as you become more familiar with Service-now youll see that the majority of configurations are GUI-based or require some pretty light scripting. Anyone have any thoughts? Creates a GlideRecord without any default values set. gr.addQuery(incident_state, 6); newArray2.push(gr.number); Is there a way to get the display value from a SYS ID returned in a query? What Is The NextGen Program For ServiceNow? addEncodedQuery var gr = new GlideRecord('incident'); gr.addEncodedQuery("priority=1^ORpriority=2"); gr.query(); // Get incidents where priority = 1 or 2 while(gr.next()) { // do something.. } addQuery Let us know in the comments if you have a macro to add to the list! For example with a GlideRecord of incidents named "incidents": while . newArray.push(gr.number); Determines if the Access Control Rules which include the user's roles service-now, microfocus servicemanager,uCMDB. I will keep working at it. inc.addQuery(caller_id, 5137153cc611227c000bbd1bd8cd2005); Field must be equal to or greater than the value supplied. Not all queries are easy to write, though, especially if you need to work with date fields or OR operators. At times, you may need to use the glideRecord methods addQuery and addOrCondition ( just like today for me when you are editing someone else's code and do not want to work on rebuilding the query ) Sign-up to get the latest news and update information from ServiceNow Guru! This sets the guid to a value before the record is saved. What Data Can You See in a Business Rule? Hi Shilpa, Peter. 5 Filter Navigator Tricks To Quickly Access Lists And Forms. Applies setValue() to every record in the table that match the current query. This tutorial blog post is one of those experiments. Question: If I run a GlideRecord query and then want to add another condition to the query and rerun it, is that possible? var qc = current.addQuery(B) A GlideRecord is an object that contains records from a single table. Keep in mind, if you can show it in a list view, then you can interact with it directly with any server side script. Syntax editor macros. EX: The example shown on the right will get all records where the short_description field contains the text 'Error' anywhere in the field. There is. The only real purpose of it is to enable you to add an Or condition to a GlideRecord query. It provides functions for us to interact with the database, run queries, and so on. primary database anymore (effectively reducing load on primary hi. Return Example var inc = new GlideRecord('incident'); inc.addActiveQuery(); inc.query(); GlideRecord - Scoped.addEncodedQuery(String query) Adds an encoded query to other queries that may have been set. The code uses the INSTANCEOF operator to query for those records. Will not update fields such as sys_updated_on, sys_updated_by, etc. next()) { gs. When a Hardware Asset is changed to a State of In stock and a Substate of Available, you want to get a list of computers that could potentially be replaced by this newly available hardware. I found it on the SNBlog, the author is Stefan Bohncke. Use the application navigator and its filter to acces different areas of ServiceNow, Add Knowledge and service catalog modules to favorites, Create and configure a new form view using the form designer, Create and update infinity incident records, Use the ITSM guided setup to apply branding to the instance, Submit an incident from the Service Portal, Use Work notes, comments and chat to cooperatively manage an incident, Update the application menu and create new modules, Provide application menu and module access for a specified role, Create an Access Control rule to grant data permissions, Create an Import Set Table and Transform Map, Copy and edit an existing workflow to create a new workflow, Associate the workflow to a Service Catalog item, Create a Knowledge Base Article by importing a Word Document, Define, apply, and test user criteria on the knowledge base, Create a UI Policy with a UI Policy Action, Make platfom changes and capture them in the new Update Set, Retrieve an Update Set, commiting platform changes to the developer instance, Use both g_form and g_user methods in a Client Script, Observe the Current Execution of the Script, Use jslog() to confirm Variable Values and Script Execution, Turn on the JavaScript Log and Field Watcher, Test the Client Script in the Mobile Application, Lab 2.5 - Client Scripting with Reference Objects, Make a Second getReference() Call in the Same Script, Lab 3.1 - Incident Resolved/Closed UI Policy, Lab 4.1 - Control Variable Choices Catalog Client Script, Create a Variable to Contain the Available Cartridge Types, Create a Catalog Client Script to Control the Display of Choices Based on Role, Lab 4.2 - Control Out of State Shipping Catalog UI Policy, Create a Variable to Confirm a California Delivery, Create Two Variables to Provide Location Selections, Restrict the Alternate Location Selections to Users With the 'itil_admin' Role, Use a Catalog UI Policy to Display the Correct Location Fields, Inform Users Additional Shipping Fees Outside of California Apply, Practice Using the Script Debugger - Breakpoints and Variables, Practice Using the Script Debugger - Current and Previous Values, Practice Using the Script Debugger - Call Stack, Practice Debugging Using GlideSystem Logging Methods, Practice Debugging Using the Debug Business Rule Feature, Lab 5.3 - Display Business Rules and Dot Walking, Client Script Type onChange() Template 'if' Statement, Catalog Client Scripts & Catalog UI Polices. A GlideRecord is an object that contains records from a single table. NOTE: Use double quotes () around the encoded query if the encoded query contains single quotes(). Build complex queries such as: category='hardware' OR category='software' AND priority='2' AND priority='1' Code is below Much appreciated. Although getRowCount isnt available client-side, you can return the number of results in a client-side GlideRecord query by using rows.length as shown here. documentation, but I have yet to use it and find it's code more verbose. Not all queries are easy to write, though, especially if you need to work with date fields or OR operators.
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