I do not recommend it, do not order anything here! Well, they've not reached out yet watch this space. - due to no response I wrote a third mail on 07.02 with an explicit request for the label and not again some link Shocking service and really expected more. Hi R Jones,Thank you for your review. Well packed, no plasticgreat value, too. The worst is Surfdome didn't reply to those mails or make any move to solve these. Consumers say: when can i get my refund?. There's many excellent surf shops so I'll be shopping elsewhere. Get to know the best shop place your (online) order. We are sorry to hear of the issue with our delivery partner. We are sorry to hear of the issue with your return. We are sorry to hear of this issue.I can see a colleague has assisted with your order and provided a soloution.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Will buy all my stuff from Anns Surf Cottage going forward. Surfdome offers over 300 brands with a wide selection of streetwear, footwear, clothing, and accessories as well as winter sports equipment at competitive prices. If yes, how would you rate the quality of their products? We are aware that Surfdome currently has a global reach, and this is also our aim. Emailed them about it where they replied and spelt my name wrong and then a copied and pasted generic reply about the takeover and how "we can accept those returns but are not in a position to refund the cost of those goods." I am still waiting for a refund, for a Patagonia Coat I returned which was super expensive!! The whole thing has been thoroughly frustrating. As a matter of fact, no one has returned the money, and it's been almost a year. They take good care of the environment and in 2016 they eliminated 14 tons from their supply chain. Each time a different customer service person who asks the same and no one gets by the stage of the problem and giving a solution. Harrow, England, United Kingdom View. In this category, you can find all insurence companies and policies in America. No items received and awful customer service, Horrible customer service & false information on website > worst customer experience ever made. You have to conform to many condition and take a good look at all the small print because an accident can happen before you know it. It is Europes leading online destination for surfing, snow, and skating. I have requested a colleague to reach out to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. Share. Unfortunately the wrong size was sent to that which was ordered. Or is a pub still the best place to meet someone? Surfdome Coupons and Promo Codes 20% Off - May 2023 - received my money back on 16.03 > almost exactly 2 month after I order two simple bags for a surfboard From surfing your local break, free-riding in the backcountry, Hi Lindy,Thank you for your review.I am sorry to hear of the issues with your order.Please do provide us with your order number and I will have a colleague reach out to you.Apologies for the inconvenience caused.Stephen - Customer Experience, Surfdome. It goes against our guidelines to offer incentives for reviews. I dislike the fact that they uses royal mail for delivery because royal mail did not even attempted to redeliver my package when no one is in the house to receive it. to making use of our urban playgrounds. Do not shop here if you like to be refunded on unsuitable items. Whatever you do, DO NOT BUY FROM THIS COMPANY. Very unhappy customer, dont use this company. Promotions & Offers Discount codes. This of the administration of salary, book Might it be said that you are one to utilize applications for everything? However, special circumstances arise in the event the manufacturer is no longer in business, Surfdome will review the customers claim and at their discretion help to provide an equitable solution. Appalling company. Contacted Surfdome and no response. With over 300 of the world's best Surf, Snow and Skate brands. More. Ordered on the 9th of December , arrival was supposed to be on the 19th but they have not even dispatched the items and I am unable to track them online as it keeps giving an error message. The affairs, business and property of the company are now being managed by joint administrators that have been appointed to oversee the changes. The Chat bot won't recognize the order number. No way to run a business!!! - reached out to PayPal to get professional help Where can I find Surfdome's contact information? Now I feel a little bit better because they do the same to domestic customers.Order NO.8851634. I waited weeks for the refund and attempted numerous attempts to make contact I have now been informed that a will not get a refund. Fast delivery and super good customer service as I forgot to apply discount code during check out, I cancelled the order and refund had been received on the same day. (billabong/ripcurl/santa cruz etc..) All c**p like Ralph Lauren. We are sorry to hear of the delay with your return.Please provide your order number, we will ensure a colleague gets in touch to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Please help the community by sharing any additional tips for contacting here in the comments. I am still waiting for a refund Surfdome is based in the UK. Will buy all my stuff from Anns Surf Cottage going forward. Surfdome has a rating of 2.32 stars from 78 reviews, indicating that most customers are generally dissatisfied with their purchases. They replaced bubble wrap with more widely recycled materials such as packing paper and gummed tape. One item delivered, second item delivered at a later date ( days ) with no postage paid. I have sent countless emails and have been ignored every time. We are sorry to hear of the delay with your order. Beware as buyer. Over 300 Surf, Snow, Skate and Outdoor brands with FREE DELIVERY* available on clothing, footwear, accessories & equipment. We use dedicated people and clever technology to safeguard our platform. I have advised a colleague to reach out to you with information on how to claim your refund for your return.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. You can contact via their contact page. Im appalled by their lack of response. Hi Lisa,Thank you for your review. Read Customer Service Reviews of surfdome.ie - Trustpilot Does Surfdome support live chat? What has happened to Surfdome? 22, but we received it 2 days earlier. I have always had an excellent experience with Surfdome, from the product lines & prices, through the customer service & returns process. Do you agree with Surfdome.com's 4-star rating? along with that, beachwears, water sports wear and lot of garments you find here are totally awesome. They say to contact them via email phone or live chat where is their live chat? Contacted Fastway and their not taking responsibility. However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. Weve got your weekday commutes and weekend escapes covered, whilst doing our best to protect our favourite places, so get out there! One board arrived all well, but the second board never arrived. Search. I have requested a colleague to reach out to offer assistance.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. He keeps looking for the same information over and over which I've provided. Customers have 30 days from the date the goods were received to return for a refund in case of any dissatisfaction. I now wait for an answer. I am changing my review from poor to excellent because I have now been able to speak to someone at Surfdome. Find companies you have experience with and write reviews about them! Much as others have reported, the customer service is non-existent. Surfdome have been taken over by Brand Alley since my purchase & I am now unable to return part of my order which was the wrong size . We are sorry to hear of this issue.Please provide us with your order details. Surfdome has gone!What a shame! Disgusting way to treat costumers.Do not recommend the company Laura please help somebody needs to get in touch as I have sent multiple emails over a two week period to which I have not had a reply. We are sorry to hear of this issue. We are aware that Surfdome currently has a global reach, and this is also our aim. We are pleased to share with you that BrandAlley has bought certain assets of Internet Fusion Group, the parent company of Surfdome.We look forward to welcoming you, perhaps for the first time, to BrandAlley, the UKs leading off-price premium & luxury ecommerce platform that specialises in offering our members up to 80% off many of the brands you are familiar with on Surfdome and so much more. However, I was wrong and have been trying to exchange the wetsuit for the correct suit that I ordered and have not been able to for over a month. Surfdome offers safe deliveries at low costs. Hi,Thank you for your review. It certainly isn't a surf shop anymore. From surfing your local break, free-riding in the backcountry, For any inquiries contact their support team on 1800037420 or email them on their website. Do not buy from this company! After reading all the bad reviews here we had serious doubts. With success stories, experiences, opinions and complaints written by clients that went before you. How many stars would you give Surfdome? Reviews by clients who already had experience with one or more energy suppliers. A colleague will reach out to offer assistance.Alex - Customer Experience, Surfdome. I followed instructions sent with refund information to get in contact. There is also a suggestion that there is a live chat service but this doesn't seem to be available either!! This is hugely frustrating after I've received good service from this company before. Loved Surfdome, spent a fortune with them over the years. Brand Alley sent me an email asking me to contact Internet Fusion Group who say they cannot facilitate returns.Am unimpressed, to put it mildly. Hi Gareth,Thank you for your review. Awful service - do not use this company! Suggested companies are based on peoples browsing tendencies. Hi Neil,Thank you for your review. For alternative sizes, you will need to place a new order. So much time spent, and still my money lost. I purchased a rip curl GPS series 2 surf watch as a christmas gift for my fiance in December 21.Unfortunately, he had nothing but issues with it from day 1.He was unable to sync the watch to the rip curl app as instructed, never able to track via gps his movement/surfs and unable to get live updates on swell/wind as instructed by manufacturers guidelines. Hi Simon,Thank you for your review. Jessica Curd confirms order, but still no delivery. Terrible company to deal with. I purchased some shoes and within a week found out that they have been bought by another company who refuse to honour any returns. Stay away Hi,Thank you for your review. Share . Wish I read the reviews here first.Order number: 8408925Update - 2 days later, still waiting to be contacted. But in the end you have to return an item to the UK at very high costs! However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. The skateboard is even better than expected and we will definitely order again. With over 300 of the world's best Surf, Snow and Skate brands. Finding the Perfect Mattress Online: A Review of Mattress .. FAQ Frequently asked questions. I can confirm that this was investigated by our warranty department and sent back to you with instruction from the brand on how to resolve the issue.We apologise for the delay and for any inconvenience caused.Alex - Customer Experience, Surfdome. You will have to get the right gear and equipment. Worst experience, pad for order sent half of it got an email saying they had been taking over and how exciting it was, but they would not be fufilling any outstanding orders! We are sorry to hear of the issue with your return. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I ordered an expensive $287 hurley wetsuit online and they mailed me the wrong size - a size 6 instead of what I ordered a size 8. 02 regarding my mail from 09.02 telling me there is no order (because they were using the wrong mail address) I am really disappointed and cant believe I still have not got my money! They don't respond well and are very unprofessional. Knoji Staff. Went to look for surf and snow gear and nothing on their website except swimwear or trainers. I have just contacted my bank to see if they can help me get my money back! Avoid surfdome for any purchases.. most unhelpful company Ive ever dealt with! Normal insurance companies don Finding the love of your life online, is that possible? Two emails to Customer Relations have been responded to with "we will investigate with the coyrier" and then nothing further is heard from Surfdome. Date of experience: 11 July 2022 Join the 230 people who've already contributed. I have sent countless emails and have been ignored every time. I'm currently still waiting for a call back today. Thank you. Won't be ordering from surfdome again. However, at present, we can only service our members in the UK and Ireland, but please bear with us for further updates on International Postage as it will be coming soon.We apologise for any inconvenience this may cause.Alex - Customer Experience, Surfdome. Surfdome is no more. Replies to negative reviews in < 24 hours. (Optional) Attach a photo with your reply. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Finally received, after Xmas, a package but instead with two cheap backpacks. Customer Service; Strategic Planning; see less Marc Diprose Email Address Found 1 email address listing: @surfdome.com Marc Diprose Phone Number . Loved Surfdome, spent a fortune with them over the years. I called the provided service line to learn that this was the wrong line and I would be sent an email address to write to. I ordered a bikini on 26 April which arrived quickly. Be very careful if you order unless you have lots of patience and time on your hands to sort out such inconveniences and poor communication. From surfing your local break, free-riding in the backcountry, You allowed me to complete a purchase, knowing full well you were no longer trading. Surfdome Customer Service. Surfdome Service client - Surfdome Customer Service It is my first time and will be the last time using Surfdome. However, it is not possible to surf with everyday clothing. Hi Cara,Thank you for your review. - answered Miguel with the order no. Contact surfdome who can only inform me of company politics and cant guarantee if we send the item back we will get a refund!!! Customer service writes that unfortunately, it is impossible to solve my problem. Surfdome Review | Surfdome.com Ratings & Customer Reviews - Jun '23 MC-Iowa" 1. Hi Nadeem,Thank you for your review. Order re sent and arrived next day, however part of the order is missing. i live in ireland .. I have requested a colleague to get in touch to offer assistance.We apologise for the delay and incovenience.Laure - Customer Experience, Surfdome. Moderate content, respond to reviews, and promote offers. This page is a scam. Have tried ringing only to be told 24th in queue. Contacted them and it's been months with no results. We have requested a colleague to get in touch to offer assistance.We apologise for the delay and inconvenience.Laure - Customer Experience, Surfdome. Thank you Surfdome, would definitely order from you again . You are being re-directed to a so called Dutch store. There are many types of surfaces we can surf on including water, ice, and mountain slopes among others. Categories Blog Log in For businesses. But our order (branded, expensive surfskateboard) was fulfilled impeccably. We are sorry to hear of the issue with your delivery. Appalling company. Reviewers complaining about Surfdome most frequently mention customer service problems. We are sorry to hear of the issue with your order.I can confirm this order has been marked as delivered on the couriers tracking on 05/05/23.I have requested a colleague to reach out to offer assistance.We apologise for any inconvenience caused.Alex - Customer Experience, Surfdome. Everybody together now decides which shops are worthy and which aren't! They don't even answer me anymore although they already agreed to give me money back after I send them the product. Read Customer Service Reviews of www.surfdome.com - Trustpilot We are sorry to hear of this issue. Verification can help ensure real people write reviews about real companies. Bought a northface jumper, wrong size sent, no returns labels inside. Hi R Jones,Thank you for your review. Chat system is a joke. Product great (a wetsuit), but doesnt fit. This is both worrying & so disappointing. The product variety and quality is 10000 times better than what we could find herr in the UAE. It's been over 2 weeks. 150 out of pocket!!!
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