Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. Okta Verify Does Not Work on My New Device Various trademarks held by their respective owners. Solution Your Okta Verify account might still be tied to your original app installation. Troubleshoot Okta Verify on Android devices | Okta For details, contact your companys help desk. If you authenticate with Okta Verify push notifications, you dont need this code. Tap, If the following screen appears on your browser, click. Then, you can add the account on the new device. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help, Restore Okta Verify on the same Android device, I have a new device, but I cant add my existing, If you lost your original device, sign in to your. The Okta Verify app generates this code every 30 seconds when you open it. Small differences between your device clock and the network clock can cause issues. The six-digit code is one way to authenticate. Ensure the code is shown on another device such as a laptop or desktop. This topic is for users who already have an Okta Verify account on a device. If your problem persists, contact your organizations help desk. If your problem persists, contact your help desk or try to restore your account. In Incognito mode, when I click Sign in with Okta FastPass, Okta Verify doesn't launch. You need the code only if you selected the Okta Verify code option in the authentication window. But when unfortunately deleted the app from Android it requested same QR code which I don't remember anymore. Based on your organizations configuration, one of these sign-in windows appears. Some restrictions apply. The performance of your phone is not affected. 1 like Navin Dondapati (Customer) Edited by Varun Kavoori September 5, 2018 at 1:27 AM Eric, Okta verify Android. Learn how to troubleshoot Okta Verify problems. The performance of your phone is not affected. The date and time on your device are set to automatic. The clock on your device must be in sync with the time maintained by your cellular providers network. Your Okta Verify account might still be tied to your original app installation. Android Devices CAUSE When a device is enrolled in Okta Verify the account is tied to the application and device. Installing the app on the new device or reinstalling the app on your current device and adding the account back might not be enough. Task 2. https://platform.cloud.coveo.com/rest/search, https://support.okta.com/help/s/global-search/%40uri, https://support.okta.com/help/services/apexrest/PublicSearchToken?site=help. Okta Verify is now set up on your device and your account is available in the app. Setting up Okta verify with new phone and computer Even small differences between your device clock and the network clock can cause issues. Click Set up to confirm that youre setting up Okta Verify. Various trademarks held by their respective owners. The Okta Verify enrollment QR code appears on the screen. Install Okta Verify and add an account. Set up Okta Verify on your iOS device by signing in to your apps dashboard, You still have the old device that you registered with, If you dont have other security methods set up and can't access your company's, From a browser, sign in to your organization's, Click the arrow next to your name and go to. These are some possible solutions: Task 1. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organizations apps dashboard. You can start using Okta Verify to sign in to your organization's resources. Tap, If you dont know how to obtain the QR code, tap, If prompted, allow push notifications on your device so that you can approve future sign-in notifications without opening the, If prompted, enable Face ID or Touch ID. Cant add my existing account to a new or existing device, Cant sign in with Okta FastPass in Incognito mode, Okta Verify keeps generating a code although Im not looking for a code to sign in. Add your Okta Verify account on a new iOS device from the Dashboard These are some possible solutions: If your problem persists, contact your IT admin or help desk, or restore your account. SOLUTION The following video shows how to set up Okta Verify on a new device. If youre a new user who wants to set up Okta Verify for the first time, see Set up Okta Verify on iOS devices. Okta Verify features are available based on configurations made by your organization. In a browser, get a new enrollment QR code for Okta Verify. 2023 Okta, Inc. All Rights Reserved. Okta Verify features are available based on configurations made by your organization. The date and time on your device are set to automatic. How to Setup Okta Verify on a New Device The Extra Verification or Security Methods section appears only if your organization configured this option. The clock on your device must be in sync with the time maintained by your cellular providers network. After you close Okta Verify, the code is no longer generated. See Restore Okta Verify on the same Android device. First, you might have to remove your existing Okta Verify enrollment either from your device, or from the Settings page of your organization's apps dashboard. Click the arrow beside the Okta Verify icon or Verify with something else to see what other security methods are available. The sign-in page tells me to enter a code from the. If you already use Okta Verifyand want to set up your account on a new device, it might not be enough to just install the app on the new device. If you already use Okta Verify and want to set up your account on a new device, it might not be enough to just install the app on the new device. Follow the instructions on the screen. When I first registered on okta I choose okta verify for virtual code, I received QR code and it worked fine. I set up Okta Verify, but at the end, the green checkmark didnt appear, and I got an error on my device. See Restore Okta Verify on the same Android device. I can't sign in to my account even if I approve the push notification sent to my device. The six-digit code is renewed every 30 seconds. After you close Okta Verify, the code is no longer generated. Some organizations configure user access so that you can have only one device set up with Okta Verify at a time. Ensure that your network connection is stable. Replacement devices will require a re-enrollment in order for the push notifications and codes to work. Go to your device, download the app from the Apple App Store and install it. 2023 Okta, Inc. All Rights Reserved. If youre unsure whether you set up additional security methods, enter the sign-in URL in your internet browser on your mobile or desktop device and enter your username and password. You might have to confirm your identity with a security method.
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