They refused and, between the original shipping and return shipping, the experience cost me almost $40. If I bought something a year or two ago and want to get it again, or buy another size, how am I supposed to remember the details? A Cuddledown is located at 554 US-1, Freeport, ME 04032 . So not only are they charging people for a fake subscription without clearly getting their consent, they are also likely selling down which they claim to be ethically sourced and probably is not. The easiest way to refresh your bedroom is with exclusive bedding and accessories from Cuddledown. I was signed up for a monthly "program" without my clicking through the signup process for that program. Verification can help ensure real people write reviews about real companies. CuddleDown reviews first appeared on Complaints Board on Aug 29, 2016. Can I cancel or amend my order? Cloudflare Ray ID: 7d1b55a76ad92b5b You can use any kind of sheets you prefer. They're designed to go directly on top of your mattress, whether it's a basic foam style or even a pillow-top. Then I kept getting "your order is on the way" messages. To add insult to injury, along with the return refund I found a $14.95 charge to my credit card for Cuddledown VIP that I did not ask for. Then I got an email saying my credit card was no good (which was ridiculous, as I entered the digits correctly and there is no problem with my card.) Cuddledown Reviews, Complaints, Customer Service - Revdex.com Overall I'm happy with the product, and at least in my experience, Cuddledown doesn't deserve the bad rap it has been getting lately although I would do something about the telephone customer service, if I were them. I loathe these types of companies that simply think they can ignore you. Cuddledown.com customer service - GetHuman 0120 41 6755 (For Commercial, Domestic Only) 3 4332 5458 (For Consumer, Toll for Overseas) . we receive your returned merchandise for processing. Again, told available so I authorized card. Customer Service - Cuddledown Customer Service I've been ordering from them for 20 years???? These purchases were not for business and should have been covered. I will wait to see if my order ever shows up. These are the nastiest, roughest sheets I've ever experienced. . Youre now signed up to get the latest offers & updates. How To Talk to a Real Person: The Ultimate Customer Support - PCMag I called and after 6 CSRS and a supervisorfound out they took my money and cancelled my order!! We also ensure all reviews are published without moderation. A The phone number for Cuddledown is: (207) 865-1713. We'll help you make your bed ultra cozy with a lofty down comforter, luxurious featherbed, soft blanket, smooth sheets and plush pillows. They just said it's been shipped and there's no tracking number. enter to win a $100 gift card* when you sign up for emails, be the first to learn about new arrivals, exclusive online deals & more. Literally was mocked by Eileen and she was laughing at me. 3. fully process your request and you may receive one more catalog within that time period. In that amount of time, quality, company policies, and overall customer satisfaction can change, so although the reviews are unfiltered, they aren't entirely helpful. The Customer Service department that replies to the emails you send is used to responding to a variety of customer . Customer Service is beyond poor. I think the VIP program is a scam. Usually I don't opt in for these "got ya" promos, but that worked as promised. Where is my order # j7706952? Order number Tracking number If you've just purchased new bedding, you likely are ready to see how it looks on your bed, but before doing so, don't forget an important step: laundering. I used the VIP option to get free shipping and a small rebate. It also seemed like the pajamas had been used because they smelled of a very strong perfume or laundry soap.I returned the pajamas and ended up paying $25 ($15 original shipping charge and $10 return shipping).I will never order from this company again. Five percent of this is $24.60. Cuddledown deserves for 5 stars for its exemplary service! Everything we sell is backed by our unconditional guarantee. I am very displeased. I liked my duvet, however, the buttons were not securely attached. Looking at taking a legal dispute resolution now please be aware when buying. Great product, terrible customer service and terrible communication. Plus, you are entered into our drawing for a $100 gift card. Follow us! And remember that if you can't find the information you need on our website, you are always welcome to give us a call at 1.800.323.6793 and speak to one of our friendly staff. One of them was for DressBarn but that retailer is not part of the MarketPlace Rebate program (my bad!) They said they would mail me a return label with 10-14 days. Susan Leonard - Customer Service - Cuddledown | ZoomInfo Cuddledown got their start in 1973 selling down comforters. Well guide you through the process. Cuddledown.com Live Chat | Customer Service - GetHuman While inquiring as to the $40 shipping fee, I was told that I prepaid for the comforter as well. After two emails, four phone calls to their offshore call center a manager finally got the order shipped. Was placed on hold 4 times and transferred 3 times with a 5 minute wait each time before I gave up. I will no longer buy anything from them. There is a 50% re-stocking fee for cancellations or returns on all White Glove Service items ordered, payable by the customer. Products used:Still waiting on the items. One of the few online shops that charge for shipping no matter how much you spend. The number in the blue box (Catalog Code) on the back of the last catalog received from us. In other words, you are stuck with a mismatched set. So I called Cuddledown and they said I could exchange it for a new comforter. I'm going to cancel it, though, so I will update if I have a problem. Use this comments board to leave complaints and reviews about CuddleDown. Canceled for same reason. I went ahead and made the purchase of the Silver Dollar Eucalyptus duvet cover and two shams. The confirmation will include your order number and the total you'll be charged. Tip for consumers:when I placed the order that they no longer has the other two items that I wanted. I lost a button so I contacted customer service and they refused to send one ONE button. That was news to me. Check you card balance after purchasing. April 1, 2023 called to inquire on the status of comforter. Coupons Stores Cuddledown Cuddledown Coupon Code May 2023 Visit Cuddledown Active Cuddledown Coupon Codes for May 2023 All (2) Sales (1) Up to 70% Off Clearance Sale at Cuddledown Shop. Initial CuddleDown complaints should be directed to their team directly. The coarse, rude behavior can destroy this corporation. No response to an email sent to customer service. NEVER AGAIN. Using a feather bed or mattress topper will add a bonus layer of softness and provide more support for your body's pressure points (shoulders, hips, and back) to create maximum comfort. During parts of the year, people would curl up under a duvet, but those comforters, along with down pillows, might be making some people sick. Stay far AWAY!! When they had a double discount for Valentine's day for the items I wanted, I convinced myself that if I didn't receive the items in a timely fashion, I could just file a dispute with my credit card company and get a refund. So I called Cuddledown and they said I could exchange it for a new comforter. It is now June 5 and I called to find out why it showed as still processing. Our Cuddledown brand manufactures its own acclaimed down bedding. Cuddledown Review for June 2023 | Best Feather Bed Stores 7 2023. Nothing. Top Consumer Reviews may earn money when you click on a link. Tip for consumers:Do not trust Cuddledown at ALL ..there are hundreds of other pillow and comforter stores! People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. I will not buy here again. Where is the best place to get birthday party supplies? The bottom fit more like a large and the top fit like an XL or XXL. The Better Business Bureau gives Cuddledown an "A+" rating and accreditation. Worst Customer Service I've Ever Experienced. View Susan Leonard's business profile as Customer Service at Cuddledown. I guess I'll have to try something else. Now in 2022, their quality is down significantly. Their product line now includes synthetic and down pillows, feather beds, sleepwear, bath accessories, blankets, sheets, furniture, and more. Potpourri Group, Inc. - Our Company This is a multi-location business. Sounds like they like working there. The customer service agent didn't reply. Products used:Comforters and comforter covers. For a company that specializes in bedding and started out selling comforters, we are surprised that there are only 11 options for feather beds. They had the merchandise and for whatever reason withheld the refund. Sometimes. "Your customer service department is prompt, friendly, and a pleasure to work with. You may want to read customer reviews on any feather bed you're considering, to get a feel for how they hold up under actual use, before committing to a purchase. It fit like a tent. Reading all the comments below, I suspect I will be signed up for something I don't want or worse fraud of some kind. Or, contact us at 888-616-3808. Quality got me there - and their customer service and incompetence sent me running away! 3/3/2023 12:13 AM. Justine is a horrible incompetent supervisor. Or, contact us at 888-616-3808. Cuddledown VIP I purchased a $375 comforter in November, 2020. The action you just performed triggered the security solution. ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with CuddleDown Customer Service. As you'd imagine, they're made with feathers, usually goose down, and can give you extra softness and comfort when you settle in for a night's rest. Stay up to date with the latest reviews. DO NOT SHOP HERE! Cuddledown rebate only paid $23.76. The biggest error was buying the overpriced blanket. However, we did notice that the majority of reviews were left 4 or 5 years ago, which is disappointing. Under no circumstances would I pay extra for the promise of future coupons. Accessibility - Cuddledown Customer Service No response yet from Customer service about order. What?! CCPA - Cuddledown Customer Service They sell your personal information. It would cost me $10 to return it. It would be so easy if I could just go back and see what I ordered. In a time where few companies take pride in their products, Cuddledown obviously does and it shows.. 10 Cloud Bed Dupes That Will Leave You (and Your Bank Account!) Know any other ways to contact Cuddledown.com? Which popcorn club is the best? WORST COMPANY EVER!!! I am stuck with a comforter cover that I never received the matching pillow shams. I purchased a $375 comforter in November, 2020. Most products have at least a few and they are generally positive. Select any 2 Feather Bed Stores to compare them head to head, Feather Duvet Lung: Down comforters making some people sick. Your IP: !I placed my order on November 17, and was given an Order conf. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. After washing the fabric did not have the silky feel as before, but it is still very soft. As a premier down bedding manufacturer, Cuddledown handcrafts pillows, comforters and featherbeds in Yarmouth, Maine. This website is using a security service to protect itself from online attacks. Overpriced and this VIP BS. They sicken me now in Corona crisis they were not able to produce a product I ordered. Cuddledown Coupons June 2023 - USA TODAY Coupons 1-877-330-3393 Fax Order. Rep put me on hold and said all items were still available. Not necessarily. And why can't you speak to a supervisor if you ask for one. I was told to call back if I had a bad connection. Pros: good quality Topic is Required Contact Information Email Address Email Address is Required Order Number First Name First Name is Required Last Name Last Name is Required Comments Yes, they can be pricey but I've learned that you get what you pay for and if you buy lesser quality you just end up dissatisfied and have to replace things often. Write a review Sign in. Beware of the cuddledown rewards program. I wanted to buy quality and Made in the USA and got completely burned. I've purchased an exceptional German flannel sheet set, body pillow cover, duvet cover and slippers. Really? We'll keep you informed, and we'll never sell your information to anyone. # by Mae (CSR). 1-800-323-6793. They claim to use Responsable Down Standard down but after experience their fraudulent, scammy tactics, I would be shocked if its actually real RDS down. CuddleDown ranks 321st among Bedding sites. Engage via Email. Ms. Laurie Hibbard, Director of Customer Service. Butno! I called them and got such a garbled response that I cancelled the order and the VIP membership. But more often than not, Cuddledown.com customers want to talk to a real live human being as soon as possible and check it off their to-do list. We use dedicated people and clever technology to safeguard our platform. All the products at Cuddledown are backed by their 100% guarantee. Get Cuddledown company's verified contact number +1*****713, web address, revenue, total contacts 22, industry Consumer Services and location at Adapt.io Box 290728 STAY AWAY! The action you just performed triggered the security solution. Companies can ask for reviews via automatic invitations. We ordered a matched set of bedding and they sent out a partial order and said the rest we would never get. Asked why there has been no communication to this new status, and I was given an apology with a $5 concession shippung discount. How long will delivery take Can I return an item? They should talk to Amazon to find out how to process and ship orders quickly. I would not recommend this company. Claim your profile to access Trustpilots free business tools and connect with customers. If I ever win the lottery my big splurge won't be a car but one of their eiderdown comforters! When I called to ask, they said it was a security issue. We got our start in . Customer is going to call me back later today with the tracking number. The answer to that question could depend on what you're hoping to accomplish with your purchase. There are many companies that sell feather beds and mattress toppers, and we have provided important information for you to consider when deciding who to buy from: TopConsumerReviews.com has reviewed and ranked the best places to purchase feather beds and mattress toppers. Settle in for a restful night's sleep with comfy nightgowns, PJs and loungewear. if you want extra padding or support by your head, feet, etc. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. Find the best summer weight down comforters, down pillows, synthetic filled comforters, synthetic filled pillows, and featherbeds made by Cuddledown. Call Customer Service. Where overseas is this customer service group? Also, some hotels use feather beds on their mattresses: if you get a great night's sleep while on vacation, ask what brand they used! When I called to inquire, I was passed from one to 6 DIFFERENT CSR's! To learn more about reviews and trust on sitejabber.com, visit our, Backed by the National Science Foundation, Exorbitant shipping rate and Customer Service lied, Crappy blanket. . If you're not pleased, we'll exchange your product or give you a full refund, whichever you prefer. Two weeks laterstill NO ORDER. BBB is here to help. My mother spent $100 on a gift certificate that I don't seem to be able to redeem. K ellis. Everything we sell is backed by our unconditional guarantee. I just wanted to write and say thank you for such a positive purchasing experience. After sending back a pillow, Cuddledown did not credit my account for about two and a half months. I finally had to explain that I didn't have a bad connection and I wasn't trying to be rude but I could not understand what she was saying due to her accent. They told me to "go to the store" where I bought it which is closed due to the pandemic. Cuddledown has TERRIBLE customer service. 5.77.39.158 It wasn't until I used her name much later into our conversation, did she realize she needed to respond as an adult. Looking forward to calls with my credit card company in 20 days. Their process says that they'll take a Cuddledown email as proof of purchase, but when I sent them a copy of this email, their only email response was that no proof of purchase was given. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of CuddleDown, Like, share & subscribe to CuddleDown on YouTube at, See CuddleDown's portfolio on LinkedIn at. I ordered a fitted sheet, flat sheet, and pillowcases. Your IP: I dont want to run the risk of something being wrong with the item (like these mis-sized pajamas) and end up paying for shipping to me and back to Cuddledown. After paying $18.99 for shipping you would think they could get things out promptly. A few of the common issues people have with Cuddledown include high shipping costs, incorrect order deliveries, jumping through hoops to get in contact with customer service, items damaged in transit, low-quality products, and more. I ordered a nightgown for my 90 year old mother on January 1st. But, if you're looking for a well-constructed feather bed that will keep you comfortable for many years, expect to pay anywhere from $100 to $600, depending on the size of your bed and the retailer you choose. However, purchased 2 orders. It is a complete scam.
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