1 review IE 4 days ago Incompetent Support I bought a bike which was to be delivered on May 8th As of today May 23rd there is no sign of it. Please log in to your account at your convenience to receive my message.Regards,Claire. Hunting is a hobby for some people. Avoid at all costs and maybe they will stop lying on their advertising. This means that their products are mostly made of high-quality materials. Verification can help ensure real people write reviews about real companies. The whole process has taken over 7 weeks, I am still out of pocket, and have wasted many hours trying to return the incorrect items and then trying to get my money back.You can only contact via the message centre. Components. Should you have any questions or concerns, please do not hesitate to contact us and we will be happy to assist. It goes against our guidelines to offer incentives for reviews. I ordered four items and was given a shipping date via email. PBK is one of the largest international cycling retailers. Jan 27, 2015 I placed an order from ProBikekit.com on Dec 26th for a Ultegra rear der , some tires and a DuraAce Cassette It's now January 27th and I still don't have my package . Prices have been great, much better than my local store and that's after delivery. There is no one to ask simple question such as if freehub is included in this purchase. Edit: I finally was able to get a response from the company. Also your product selection has vastly declined in the last 3 to 6 months. Order never arrivedOn March 30th 2021 I ordered a wheel set on Probikekit but it never arrived. We also ensure all reviews are published without moderation. First time dealing with PBK, will keep an eye on their offers. ", "Customer service doesn\u2019t even seem to exist! A good price for a good item plus, free postage with a fairly swift delivery ie should be able to ride the saddle by Saturday.Have used Probike several times in the past and would recommend and use again.if only. False advertising and bad customer service Ordered a $150 pair of pedals because their deal clearly stated "free shipping on orders over 125" - no small print, limited to that day and the order was definitely on the same day. But their website indicated that all cancellations must be made within 14 days of the order date, and with the clock ticking, it felt safer to cancel than keep trying to reach someone there.___Original Post:This company is unreliable. Im going to contact the credit card company and see what can be done. Definitely use again. Their products are from several large brands such as Santini, Campagnolo, and Continental to name a few hence you can be sure to get the best quality in whatever product you buy. Read Customer Service Reviews of probikekit.us - Trustpilot Sent a message on the website trying to cancel my order, and had feedback within hours, from Claire, who set my mind at ease.From then on, Patrick updated me about my order when I asked, and now, 2 months later, all the way in South Africa, I have my Sterzo Smart in my hand. So far the products worked really well. Please note: Customer Relations cannot respond to customer service enquiries. I CAN'T STRESS ENOUGH, DO NOT PURCHASE FROM THIS COMPANY, Hello Sean,Thank you for taking the time to leave your review.I am truly sorry to hear about this issue. I had ordered them on Friday afternoon and got them the following Monday afternoon (absolutely elite) - shipping costs $10. How can a handlebar fit in a tiny 5x5 bubble mailer. Whether you are CEO of a major corporation, have your own small business or are a freelancer: you always encounter things that you are not specialised in. I ask for a refund and they finally oblige, but instead of receiving the refund for the full amount of what I had originally paid they only sent me a refund for the amount of handlebars and not the shipping as well. Has anyone ordered from probikekit.ca? UK based seller I ordered a Sterzo Smart, two months ago. contact via our email address: partnerships@probikekit.com. keywords: ProBikeKit.com reviews 2020, is ProBikeKit.com safe, www.ProBikeKit.com reviews 2020, is ProBikeKit.com legit, is ProBikeKit.com a safe website, is ProBikeKit.com real, is ProBikeKit.com a good site,is ProBikeKit.com a legit website, is ProBikeKit.com a reliable site, reviews for ProBikeKit.com, ProBikeKit.com reviews 2020. Now I'm waiting to see if I get a bill for those ones as well. ProBikeKit caters to cyclists of all levels, be it new starters in the sport looking for the best entry kits, to those that are at the top of their game looking for professionally engineered products (Wheels & Tires), to the casual commuters looking for bike accessories to make their riding more comfortable. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. JaySayMayday 2 yr. ago. Hello,Thank you for taking the time to leave your review, we value and appreciate your comments. Again after many more messages, they eventually arranged FedEx to collect again. 2023 Trustpilot A/S. Hello Violet,Thank you for taking the time to leave your review.I am sorry that you have faced this issue, I attempted to call you but unfortunately, there was no answer. On this page, you will find all information about ProBikeKit, and you can also read honest reviews and experiences from customers who have ordered from ProBikeKit before. What a joke, I bought a bike which was to be delivered on May 8th As of today May 23rd there is no sign of it. Now we sell some of the best cycle clothing, equipment and components in the world. Vetted..Feel free to send your input at the bottom of the page in the comments section if you feel this rating should be increased or decreased. This has now been 7 full days and 16 days since i first requested to return the faulty item. * One or more of these files was not uploaded due to an invalid file type. Purchased not for the first time, always satisfied, sorry for this time. Unfortunately, they delivered a different stand that was worth less half of the one originally purchased. ProBikeKit - warning do not buy from them! : r/cycling - Reddit We are able to secure the hottest new products at unbeatable prices, ahead of the competition and we have outgrown that barn 10 times over. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I was even told I could not discuss this over the telephone, because they had no telephone lines!) I received 3 different codes in the last week and none worked. Few times "Out For Delivery". They are thieves!Dont order there!Daniel, I am sorry to hear of this matter.I do want to assist and get this resolved. Or is a pub still the best place to meet someone? again, no explanation was offered as to what went wrong, just an offer to refund my 2nd purchase, given the customary loss forms. It has not been delivered after a monthProBikeKit refuses to take responsibility for their choice of providers and just tells me to keep waiting.I am out of my money and my gear. Reply from probikekit.ca. Shipping rates vary with the destination, the volume of goods, and the shipping method selected. Pro Bike Kit Reviews | Read Customer Service Reviews of www.probikekit.com Royal Mail tracking showed the wheels were delivered on april 11th, except they hadn't been delivered. Then it was not.Told we can order it and in two weeks we can ship. Read some scary reviews here, and on some cycling discussion groups, and panicked, thinking I'd been scammed. 2 bottles of Stans are empty, and stained clothing, headline taillight kit package soaked in latex, so I can not give this as a gift. Booking my choice went well / receiving Conf # / day to day tracking info / in from UK to CDN in 11 days. I have investigated this and sent you a message to your online account. Still investigatingwe'll get you an answerAnother week. Happy with my husbands cycle top. Please log in to your account at your convenience to receive my message.Regards,Claire. Would you like to add a photos or videos? after 3 weeks, multiple messages, live message. Hello Robert,Thank you for leaving your review.I am sorry to hear you have not received your refund. The company offers a wide collection of cycling gear, from clothing to accessories, to nutrition and technology. But after a few days, I began receiving vague emails regarding general delays in shipping. I hadn't heard anything for a while and had allowed extra time for the process to work but in the end, I had to get back in contact with PBK providing proof of postage etc for them to investigate. Hello Jeff,Thank you for leaving your review.I am sorry to hear that you have had an issue with your discount codesI have sent you a message to your online account with a further update on this.Regards,Jane, Fast and easy website to navigate and order from. Help Centre | ProBikeKit UK Always wary ordering from somwhere new. Terrible Customer Service, Fraudulent Business Activities, Avoid. No response.Lastly, have posted my reviews on PBK (twice). ProBikeKit tried to blame me for not sending all of the required information to make the booking, which simply wasn't true as every question was answered correctly and accurately. Great selection of products i can't easily get in canada. When my order is recieved I will be happy to share my full experience. I received numerous emails from them to the effect they were on it and would have things resolved soon. (In each case, there would be a lengthy delay in hearing back from PBK. Two of the items were urgent, and I would never have ordered from Probikekit if I had thought there would be such long delays in shipping.If I could have reached someone to communicate with, I might not have cancelled the order. Reviews of all online stores in the US. I've bought a few things from pro bike kit so far and everything has been delivered on time and worked/fit perfectly. Taylor and the rest of team collected my defective Dura-ace front wheel order smoothly. Try to contact customer service and they say '48 hour response', so I ordered assuming they can honor the free shipping via credit back to my credit card. The tyre prices are sometimes very cheap so I order two, not one. The history of it indicates a cultural acceptance of low quality, that this level of service is fine and that it will continue. I sent several emails requesting them to stop the order, because I'd already placed the same order with another company \"Bikinn\" who offers same two day service and processed my order in hours and shipped as stated. Its an absolute lie! Please sign in to view this and get back to me. Read independent reviews, consumer experiences, feedback and complaints right here! Meridian House, Gadbrook Park, Gadbrook Way. Your reviews contribute to a more transparent market and improve the reliability of companies. Customer service is not good though, I stopped using them after they refused a refund on goods that I never received. Two thumbs up to their customer service! In this category, you can find all insurence companies and policies in America. Companies can ask for reviews via automatic invitations. Bought a helmet with next day delivery and was emailed to say it was going to be delivered late. Qaulity, honesty and value, its always my expectation and always my pursuit ! Replies to negative reviews in < 24 hours, Meridian House, Gadbrook Park, Gadbrook Way. ProBikeKit (New Zealand) Reviews | Read Customer Service Reviews of Please log in to your account at your convenience to receive my message.Regards,Claire. They do not care about the customer at all. Privacy Policy. Save my name, email, and website in this browser for the next time I comment. SCAM!!!!!!!! Last order over 700.00 USD. ", "Horrible customer service. Sorry, we are still investigating and tryingwe'll get you an answerAnother week. Please leave your views and opinions below. I placed an order and paid extra 16.23 for two day shipping. Please leave your ProBikeKit.comreview, feedback, or comments below. This is the reaction I got from Probikekit today (see bottom). ProBikeKit is a well-known bicycle component brand which competes against other bicycle component brands like Canadian Tire, Thule and Bike Exchange AU. Date of experience: November 24, 2022. ProBikeKit USA - Road Cycling, Gravel & Mountain Bike Kit They don't read or understand what has been said before. This of the administration of salary, book Might it be said that you are one to utilize applications for everything? Time to leave for your holiday destination; to the sun, winter sport, active holiday or a long trip to Asia or South America. I'm not dismissing the concerns of other reviewers since the complaints are largely the same and there's no excusing failed customer service. 2 reviews 2 days ago Verified quick and easy to order quick and easy to order the postage was a bit OTT tho and being offered a disscount code that didn't work on the product was a bit strange Date of experience: 23 April 2023 Useful Reply from ProBikeKit (New Zealand) 2 days ago Hello, ProBikeKit is one such online shopping store that offers bicycle gear, parts, and accessories. COVID-19 Delivery Measures What actions have you taken to protect your staff? Would you purchase more from them in the future? It is an art and a skill to others. We'll reorder.Two weeks pass. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Leave this blank if you'd like to publish your review anonymously. For more information, please see our It is also important to check every part of your bike before going out there. Renting a car is not always easy. Hello MG,Thank you for your review. Are you someone hat suffers from the so called yo-yo effect? Quality bike components, in good working condition, help your bike ride better and faster, that's why at ProBikeKit we stock a wide range. Limited selection. Royal Mail tracking shows only two entries, on april 27th and 28th, nothing further, so i reached out again to Pro Bike Kit to inquire about the shipment. ProBikeKit (Australia) Reviews | Read Customer Service Reviews of Information provided by various external sources. They have now instructed me to wait a further 2 weeks for their warehouse to locate the package at their depot after which point they will happily start an investigation. PBK apparently did not monitor the shipment, and only became aware of the hold after I tracked the package and alerted them to it. ProBikeKit reviews and Probikekit.com customer ratings for May 2023. For any security related bugs or issues that you may find with our site, please email SecurityBugs@probikekit.com, 2023 The Hut.com Limited, a company registered in England and Wales (company number 05016010) whose registered address is Voyager House, Chicago Avenue, Manchester Airport, M90 3DQ), WAREHOUSE CLEARANCE - UP TO 60% OFF - SHOP NOW. 2023 Trustpilot A/S. What measures are Pro Bike Kit taking to protect customers from COVID-19? My only hope is that probikekit receives more stock soon, because the things I want seem to keep getting sold out with no sign of being restocked. Delivery is free on all orders worth over $175. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. UK based seller So with all this pandemic, I decided to upgrade my existing bike instead but I'm in need of new parts. Ordered a seatpost over a month ago. After doing so, it looks like the case got escalated. Told in stock. They're terrible at getting back to you in a timely manner and they're having trouble confirming I even ordered from them. You can immediately place your order, pay for it and have it delivered to your home. ProBikeKit Reviews - 2 Reviews of Probikekit.com | Sitejabber Another is that these codes cannot be used together with other discounts at the store. Read Customer Service Reviews of probikekit.ca - Trustpilot ProBikeKit (UK) constantly send me emails about latest deals. We have built on the solid foundations of our business where our passion for road cycling matches our relentless commitment to provide customers with a first-class service for the best road, mountain bike and cyclo-cross cycling kit available at the most affordable prices. Companies can ask for reviews via automatic invitations. Hello,Thank you for leaving your review!It is always a pleasure to receive this feedback from our loyal Customers.Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care and have a lovely day.Kind Regards,Jane. Low price should not be indicative of low quality. ProBikeKit reviews. The Online Road Cycling Experts - https://goo.gl/QrAUjF. bicycling This is my first time using a Campagnola product. RRP $21.49. (Supported files: jpg, png, mpeg, ogg, mp4 & webm). I shop here quite often reliable and fair price. Verification can help ensure real people write reviews about real companies. You might want to write your ProBikeKit reviews later to express how you feel about these things. The day of the collection came and went with no courier organised. Unavailable Live Chat Message View your messages $78.99 . and our probikekit.ca Reviews | Read Customer Service Reviews of probikekit.ca Skip to main content nz - NZD Shipping to: Change Help Pro Bike Kit (New Zealand) Try Our Search. I have investigated this further and contacted you via your account. Kind regards,Matt, Only received half of my order and havent been able to get ahold of anyone at their company to resolve the problem very unhappy! PBK Customer Service Department, Meridian House,Gadbrook Park,Rudheath,Northwich,Cheshire,CW9 Do you want to know whether the webshop of ProBikeKit is reliable and safe? Thank you Taylor, I hope other Probike customer service agents take a leaf out of your book and avoid unnecessary e mail replies that fail to answer the question or provide a decent level of service. All available now with FREE delivery and easy returns. ProBikeKit has a rating of 2.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Login . Hello Simon,Thank you for leaving your review.I am sorry to hear that you have had an issue with your order, I appreciate the disappointment this has caused and wish to ensure this is resolved for you.I have sent you a message via your online account to help resolve this matter, please take a look at this when you are able to do so.Kind Regards,Kayleigh. However, before giving them a try, we suggest that you read customer reviews about ProBikeKit here to know what their other customers are saying about them. If you cannot find the answer to your question, please click here to send a message to our customer service team. I will order again from them. When I purchase an item like a bike jersey I hope you can suggest matching bib gloves etc. We need your email address to verify that your review is genuine. Edit 2: After an additional ten days, checking my credit card online every few days, the refund finally appeared. Lending money as a private person can be a real challenge. One week later and no tracking #, even though they claim its shipped. if I knew, I could choose whether to make the purchase, to cancel, or maybe add another one. Centre. We also ensure all reviews are published without moderation. I was looking for the Lezyne seat bag and found it at PROBIKEKIT and paid for express 2 day shipping lets see if you live up to your promise. Disappointed. We are always striving to improve and better your shopping experience and we wouldn't be able to do this without your valuable feedback.Please don't hesitate to contact us should you have any further questions or queries, as we would be more than happy to assist. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. bikeit! ProBikeKit offers 11 features such as , and . Reddit, Inc. 2023. ". Have you been searching online for a sunglass company specializing in trendy yet high-quality products? Great price. Date of experience: 31 March 2023. Review Guidelines We will post all reviews within 48 hours as long as they meet our quality guidelines and terms and conditions. I will edit if the refund is made. It has been with FedEx for a couple weeks now. Read Customer Service Reviews of www.probikekit.jp - Trustpilot After many messages, they eventually agreed to arrange a courier (FedEx) to collect. Leave a Review | ProBikeKit.com 1 Page 1 of 2 Next Search this thread Jul 17th, 2021 8:43 pm #1 DealCanuck [OP] Deal Fanatic Aug 27, 2014 7853 posts 3934 upvotes Canuckland Has anyone ordered from probikekit.ca? ProBikeKit ranks 53rd among Cycling sites. 7 10 Easy-to-pack bike box that offers a good level of protection during air travel Weight: 13,010g Contact: www.probikekit.co.uk How we test At road.cc every product is thoroughly tested for as long as it takes to get a proper insight into how well it works. Hello,Thank you for taking the time to leave your review, we value and appreciate your comments. Okay, maybe not all but a lot! Claim your profile to access Trustpilots free business tools and connect with customers. Do you agree with Probikekit's TrustScore? I received the returns label which was printed for their Poland warehouse. Hello,Thank you for leaving your review!It is always a pleasure to receive this feedback from our loyal Customers.Your feedback always helps us to maintain and improve our services, and the team will be so pleased to hear your kind comments.Should you happen to have any questions or queries, please don't hesitate to contact us and we will be happy to assist.Take care and have a lovely day.Kind Regards,Claire.
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