I was finally able to cancel the warranty myself after a complaint was filed with ******************. of the system as a whole under this warranty. This warranty covers any repairs needed to correct defects in material or workmanship. ****** ******. Note that complaint text that is displayed might not represent all complaints filed with BBB. No additional rust proofing applications are required. Includes INFINITI Limited Warranty information, information on INFINITI owner satisfaction and assistance, corrosion protection guidelines, INFINITI's Elite Extended Protection Plan, tire safety information, etc. Regards, You can get more information about this car from your couch through Give them a chance, you wont be disappointed. I am a single mother of three small children and I asked and asked and asked about the condition of this vehicle and was told time and again to not worry, that I was buying a vehicle in great condition. The converter they put on was crooked which resulted in me having to get it welded, I had an exhaust leak because if it, I've had to replace my o2 sensors, and now I'm being told the whole converter they "fixed" needs to be replaced and the cost can be up to $2,000. All Dealer Home Services must comply with state or local ordinances. Use our tools to contact the dealership to schedule I continue to receive phone calls on my personal cell phone and my work phone. and beyond to resolve and expensive problem with my car even though it was outside of my warranty . I believe that Infinity of San Antonio had a duty to pay off my traded in vehicle and they committed fraud by not doing so. MOTOROLA INC. ("MOTOROLA") warrants its MOTOROLA manufactured Communication Products ("Product") against defects in material and workmanship under normal use and service for a period of time from the date of purchase as scheduled below: All accessories have a 1-year parts and workmanship warranty. We are centrally located between Dallas and Fort Worth at the north end of DFW Airport in Grapevine Tx. Unapproved upgrades or modifications. 7 complaints closed in the last 12 months. Grubbs INFINITI of San Antonio (2.15 mi. I felt pressured to sign it but he assured me that everything was ok. This rating includes all reviews, with more weight given to recent reviews. Review our Elite Extended Protection plans and contact your local Retailer for long-term protection that goes beyond your vehicles Limited Warranty. Add your Vehicle Identification Number (VIN) on our Lookup tool for full details. They assured me that it had new brakes, a new battery, and had gone through an extensive inspection. This express limited warranty is extended by MOTOROLA to the original end user purchaser or lessee only and is not assignable or INFINITI safety recall & service campaign info. My wife and I purchased a 2016 Chevrolet ***** *** from Infinity of San Antonio (a Grubbs dealership) on May 19th 2021, problem first started at the sales price discussion, we had a price online . MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC Enjoy the luxury of confidence keep up-to-speed on safety recalls and service campaign information here. Complaint: ******** This car is likely to sell soon based on the price, features, and condition. Emmanuel was very professional and a big help during my car buying process. Explore our Owner FAQs to find detailed answers to the most common questions posed by fellow INFINITI owners. I have called his direct line several times leaving respectful messages and he has not returned my calls at all!!! We also notified the Federal Trade Commission, Complaint: ******** Well guide you through the process. My new car payment is next week and San Antonio InFiniti had yet to clear my debt. Im a federal employee and cannot have credit issues because its an issue of trust. Software, on the other hand, keeps adding value over time. I then told him never mind because I knew at the time I could not buy a new car. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. Warranty company did issue me a check which has not been processed until I have confirmed it is for the correct amount. They replaced the tires and are denying to fix the vibration drivability concern saying the car was not like that when they had it in the lot. I don't know what the change was from my last visit but it was 1000% better! Below is a list of equipment in the MOTOTRBO 7 complaints closed in the last 12 months. INFINITI safety recall & service campaign info. from DealerRater. The lease runs out 5/4/2023. Check out our limited warranty details by model year. maintenance or service of the product. I believe that I should be given the opportunity to return the **** Infinity **** which has 1400 miles and both contracts are invalid. Everyone greeted us with a smile and were very helpful. Learn more about Accidental Damage for MOTOTRBO Two-way Radios. On April 1st I took it to Brake Masters and they told me that the suspension was out and that the vehicle needed front brakes as well as the rotors and hub assembly. *Whichever comes first . It was "in top notch shape". Grubbs INFINITI is now located in Grapevine. Learn more about Network Monitoring MOTOTRBO Capacity Max Systems. Non-warranty price. 2017 INFINITI HYBRID WARRANTY INFORMATION BOOKLET - 426 KB. With that vehicle we bought *** and a premium protection warranty. Calls may be prerecorded. Please reach out to us at (817) 318-1200. We have Verified the account is paid off and this appears to be an update issue with the lender and have contacted them as well, In 4 sep 20 i want to dealership after someone named ****** called and said they can get me out of my expensive lease. . We can repair it! Accidental Damage Now we are in a claim with ***** **** whereby it was discovered the vehicle was entered as a 2013 Mazda with an incorrect vin number. 2018 INFINITI WARRANTY INFORMATION BOOKLET - 248 KB. 03/29/2023 My one year old Infiniti branded battery needed warranty replacement and I put a temporary battery in my vehicle to drive it over to Grubbs Inifiniti. While the vehicle was up, they showed me the shocks and hub. As of October 14, 2020, the vehicle has not been paid off and it was sold in July 2020. All we have had is one excuse after another and everyone blaming someone else. See your INFINITI Warranty Information Booklet, or obtain one from your retailer for actual warranty which is controlling. Limited Warranties Every new INFINITI comes with the peace of mind of Standard INFINITI Limited Warranties: Standard Warranty 4-year/60,000-mile Basic coverage 5-year/50,000-mile Emission Control coverage 6-year/70,000-mile Powertrain coverage 7-year/unlimited-mileage Corrosion coverage 10-year/unlimited-mileage Seat Belt Warranty I'm looking into the customer's issue now, My name is ******* ****** and I'm now the ******* ******* of the Dealership Infiniti of San Antonio and will reach back out as soon as I have a resolution for the customer. away) (210) 951-2881 | Confirm Availability. Oops, there was an error sending your message. Dana said he would handle the needed repair. Regards, portfolio that are included in Essential Services: SL 7000e Series, XPR 7000e Series, XPR 5000e Series, XPR 3000 Series, XPR 2500 Series, and all current MOTOTRBO repeaters. our tools to get details such as qualifying cars, test drive options, Complaint: ******** And during their 27 point inspection, they pointed out that I had a leak from an axle seal. We have spoken to the customer and made them a trade in offer and there is no cause for a buyback since the repair as noted by the client was covered under warranty and there has been no repeat of the same problem with the car. I will also wait and see what refund Infiniti has to offer once their review is completed. I will be filing a FTC complaint against the dealership for false advertisement and bad business practices.The right thing to do is for you as the dealership and Mr. ******* ****** resume full responsibility of the balance as it was stated to me from three different people before I sign the contract to purchase a used car. *INFINITI vehicles only. From the minute I spoke to Julian I knew I had found the place where I would make my purchase! This is hobo business practice when you state that I should take responsibility when I was told something totally different. So now both *** and Warranty have been canceled to no help from the dealership and now we are owed approximately $4,000 from the dealership. Beginning at the 10,000-mile mark, it's recommended to inspect the brake. Also, Erica Lamkin was very informative and patiently answered all my questions in addition to being kind! Very Professional. home delivery on some or all of its cars. I took possession of the vehicle on that date and was given paper plates. What did they prep?. See details. Replaced parts or boards are warranted for the balance of The Powertrain coverage period is 72 months or 70,000 miles, whichever comes first. This dealership offers Applies to: Q50, Q60 Coupe, QX50, QX55, QX60, QX80. But I also purchased an extended warranty. BBB Business Profiles are provided solely to assist you in exercising your own best judgment. Furthermore, my credit has suffered tremendously. I purchased a car fro infiniti its a 2018 Q 50 when i got the car they were going to sell me a diffrent car but they ended up telling me no because it had engine issues and then they sold me this car but the car is only ***** to doc appointments the car was in the shop first do to a recall i got the car back and a few weeks later the ac went out when i got a call from the tech they said it had many issues with multiple things and one of them could had cause a big accident because the tech found oil leacking from the frame bushings and the tires that it came with i have to put air every time i use the car because it loses air and the car when i got it it the floor mat was covered with paper like any other dealer does once i got home the mat had a big hole on it and they were hesitant about giving me a mat for it they gave me the run around infiniti is a compay with a big name and for them to sell me a car that was just inspected to the point that it would run and was able to be sold not right i fell like they just soldme the car like that to get rid of it now i dont feel safe with that car since my wife drives the car to doc appointments for my kids and i dont trust the car all becuase they sold me a damage car now they telling me the break pads need to be replaced and i havent even had the car for more that 6 months i call infiniti and no one ever picks up the phone in any department the only person helping me is the person that sold me the car ***** i have called multiple times and also my wife but they never get back to me i called sales director ***************** and nothing my wife called and nothing we also called *********************** and nonthing they dont ever get back to us i have the paper work the mecanic gave us i want this car to be taken back the negative equity to be removed and for us to get a diffrent car even if its worth more i will pay for it but its not fair to me to get a broken or damage car when im paying 34k its not like im buying a 3k car.
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